Frequently Asked Questions
Everything you need to know about our high-performance tech accessories.
How do your cases provide such high impact protection?
Our cases utilize AiroShock™ technology, a high-impact material that contains thousands of micro-air pockets which act as tiny springs, significantly dampening the impact of drops.
Are your cases compatible with MagSafe® and wireless charging?
Yes, our Limitless 4.0 and 5.0 ranges are fully compatible with MagSafe® accessories and chargers. Most of our other cases also support standard Qi wireless charging.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for any unused products in their original packaging. Please contact our support team to initiate a return or exchange.
Do your products come with a warranty?
All Mous cases come with a Limited Lifetime Warranty against manufacturing defects. Electronic accessories and cables are typically covered by a 2-year warranty.
Can I use a Mous screen protector with a Mous case?
Absolutely. Our screen protectors are designed to be 'case-friendly,' meaning they fit perfectly alongside our cases without lifting at the edges.