Returns & Exchanges
At Mous, we stand by the quality of our ultra-protective gear and offer a 30-day window for returns or exchanges on all products in their original condition. We aim to make the process as seamless as your device protection to ensure you are completely satisfied with your purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your Mous products in their original packaging, ensuring all components and manuals are included to qualify for a full refund.
Attach Your Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at the designated carrier location; once our warehouse receives and inspects the items, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing